Privacy Policy
Effective Date: November 21, 2024
1. Introduction
Welcome to Epist.ai ("we," "our," or "us"). We are committed to protecting your privacy and ensuring you have a positive experience on our website and in using our services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our audio transcription and search services.
2. Information We Collect
We collect information that you provide directly to us, such as when you create an account, upload audio files, or contact customer support. This may include:
- Personal Information: Name, email address, and payment information.
- User Content: Audio files, transcripts, and search queries.
- Usage Data: Information about how you use our service, including access times, pages viewed, and IP address.
3. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services.
- Process transactions and send related information.
- Send you technical notices, updates, security alerts, and support messages.
- Respond to your comments, questions, and requests.
- Monitor and analyze trends, usage, and activities in connection with our services.
4. Data Security
We take reasonable measures to help protect information about you from loss, theft, misuse, and unauthorized access, disclosure, alteration, and destruction. Your audio data and transcripts are stored securely and are only accessed by you or as necessary to provide the service.
5. Changes to This Policy
We may update this Privacy Policy from time to time. If we make changes, we will notify you by revising the date at the top of the policy and, in some cases, we may provide you with additional notice (such as adding a statement to our homepage or sending you a notification).
6. Contact Us
If you have any questions about this Privacy Policy, please contact us at admin@epist.ai.